How Order Tracking Works (for You and Your Customers)

Viewing orders as a merchant

1. Go to Dashboard → Orders to see every order placed on your store.
2. Click any order to see its items, customer details, and payment status.
3. Update an order's status (e.g. processing, shipped, delivered) from the order detail page - this is what your customer sees when they check their order.

How customers check their order status

Every order confirmation includes a direct link to that order's status page. But if a customer doesn't have that link handy, they can look it up themselves:

1. On your storefront, they click Track order (in the nav or footer).
2. They enter their order number and the phone number they checked out with.
3. If it matches, they're taken straight to that order's status page.

This lookup requires both the order number and the matching phone number - just knowing an order number isn't enough to see someone else's order details.

Payment status vs. order status

• Payment status (pending, paid, failed) is handled automatically - Paystack payments confirm instantly, bank transfers confirm once the transfer is matched.
• Order status (processing, shipped, delivered, etc.) is set by you, the merchant, from the order detail page - Sellr doesn't know when something physically ships until you tell it.